Flagship visit
On-site wait-time study
A half-day or full-day presence in your waiting area and at reception, timed against the day’s booking list, with a written account of where waits formed.
Studies
Visits and calendar readings for a booked queue
Each study looks at how people wait when a booking app already has the name. We do not sell software. We sit, we read a fortnight, or we come back after you change the list.
Short window
Peak-hour queue mapping
A three-hour visit aimed at the busiest stretch of the day — lunch clinic, Saturday colour, dinner seating — charting how the physical line parts from the app’s arrival order.
Calendar reading
Booking-slot crowding review
A desk review of exported days from your booking app, looking at packed slots, mismatched service lengths, and overlapping chairs that create a wait before anyone arrives.
Lateness and empty slots
Late arrival and no-show wait review
How guests who come late, and slots that stay empty, push the wait onto everyone still sitting — observed on site and checked against the app’s late and no-show marks.
After you change the list
Follow-up observation
A shorter return visit after you add buffers, change check-in, or stop taking walk-ins into a full list — to see whether the wait at the door actually moved.
What we will not do
We will not log into your booking app as you, move a guest’s appointment, or film faces in the waiting area. We will not rank staff. The written account names hours, chairs, basins, tables, and booking habits — so a floor meeting can argue with facts from one session, not with a feeling about “busy days.”