Lateness and empty slots
Late arrival and no-show wait review
Holding a chair for a guest who is twelve minutes late is a kindness. It is also a wait for the name that was booked next.
Booking apps mark no-shows after the fact. The wait happens in the minutes while reception still hopes the guest will come through the door. We watch those minutes.
The written notes do not scold. They say how long the chair was held, whether a walk-in was taken into the gap, and which on-time guest sat through that decision.
Who it is for
Reception teams who hold chairs for late guests and then watch the next bookings wait.
What you receive
A clear picture of how many minutes were given to lateness, how empty slots were filled with walk-ins, and who sat longer because of those choices.
Included
- On-site log of late arrivals and unused slots
- Comparison with the late and no-show marks in your booking app that day
- Written notes on the knock-on wait for guests who arrived on time
Not included
- Calling guests who did not arrive
- A policy document for your booking app’s reminder settings
How the work runs
- We pick a weekday that usually has a mix of lates and gaps, not your busiest Saturday unless you ask for that.
- We sit through the session and keep the late/empty log beside the ordinary wait log.
- The notes separate minutes lost to lateness from minutes lost to over-stacking.
Preparation
Ask reception to mark lates in the app as they already do. We will not invent a new code.
Limits
One day cannot prove a monthly no-show rate. It can show how one day’s lateness moved the wait.